Overview
This Refund & Cancellation Policy explains how payments, cancellations and refunds work on PaxiPro.
It applies to Client subscriptions to Mentor packages.
Review the Mentor package details, billing period, subscription method and applicable terms before making payment.
Payments Are Not Processed Through Google Play
Google Play's refund mechanisms and refund policies therefore do not apply to PaxiPro package purchases.
Refund and cancellation requests are governed by this PaxiPro Refund & Cancellation Policy.
Pay Fee Directly Packages
The Pay Fee Directly process works as follows:
Make Payment
Select a Mentor package and pay the listed amount using the payment method shown at checkout.
Upload Proof
Upload a payment screenshot and transaction ID as proof of payment.
Admin Review
Your subscription remains pending until a PaxiPro administrator approves or rejects your payment proof.
Activation
Your subscription becomes active only after approval.
If Your Payment Proof Is Rejected
If your payment proof is rejected, no service has been rendered.
You may request a refund of any amount actually received by PaxiPro by contacting: support@paxipro.com and providing your transaction details.
The refund method and processing time will depend on the original payment channel.
If Your Payment Proof Is Approved
Once your payment proof is approved and your subscription activates, the package is considered delivered because signals, courses and other included content become accessible immediately.
Refunds are not available for the portion of the billing period that has already elapsed, except where required by applicable consumer protection law.
Future Renewal
You may cancel future renewal at any time through your account.
Broker Registration Packages
Broker Registration packages do not involve PaxiPro processing a subscription fee.
The requirement may instead involve completing registration and/or funding an account with a Mentor's affiliated broker, according to that broker's terms.
Any funds you deposit with a third-party broker are governed solely by that broker's own refund, withdrawal and cancellation policies.
PaxiPro has no ability to refund, reverse or control transactions made directly with the broker.
If a Mentor rejects your Broker Registration request before approval, there is no PaxiPro-side subscription charge to refund.
Mentor-Side Cancellations
If a Mentor deactivates a package or is removed from PaxiPro, an existing active subscription to that package will continue to provide access for the period already paid for.
Mentor-side deactivation does not automatically remove access you have already paid for during the active subscription period.
The subscription will not renew after the current paid period.
Contact support@paxipro.com if you believe you were charged for a period during which you did not receive the applicable access.
Disputed or Fraudulent Charges
If you believe you were charged in error or as a result of fraud, contact PaxiPro immediately at:
Where possible, contact us before initiating a chargeback with your bank or payment provider so we have an opportunity to investigate the transaction.
Repeated unwarranted chargebacks may result in suspension of your PaxiPro account.
How to Request a Refund or Cancellation
To request a refund or cancellation, email:
Please include:
- Your registered PaxiPro account email
- The Mentor's name
- The package name
- Your transaction ID
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Material changes will be notified through the app or by email before they take effect.
Company Information
Bina Forever Enterprise
LOT 02-32, MAISSON BYTHE PARK,
JALAN PJU 1A/3, ARA DAMANSARA,
47301 PETALING JAYA,
SELANGOR, MALAYSIA
Registration No.: 201803149577